Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (260) 375-3828 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

4.4 | 465 Reviews

36" 5 Burner Gas Downdraft Cooktop

KitchenAid KCGD506GSS

Features

  • 15K BTU Burner reaches temperatures needed for searing and quick boiling
  • 17K BTU burner allows high temperatures for searing as well as low simmer
  • 3-speed fan control can be adjusted to cooking needs
  • 300 CFM meets the venting needs of even high-heat searing and stir-frying

Quick Specs

  • Type: Cooktop
  • Style: Built In
  • Fuel: Gas
  • Width: 36"
  • Height: 18.4375"
  • Depth: 21.5"
  • Nominal Width: 36"
  • Energy Star Rated: No
  • Downdraft Ventilation: Yes
  • Hood Recommended: No
  • Dual Fuel: No
  • Burner Type: Sealed
  • WiFi Connected: No

See More

 
Image Feature

17K BTU Professional Burner

Provides the ability to use high-temperature cooking methods such as searing, stir-frying, and wok cooking as well as low temperatures suitable for simmering.

Image Feature

3-Speed Fan Control

Can be precisely matched to cooking needs, effectively removing steam, grease, and odors from the air.

Image Feature

Convertible to Duct-Free Ventilation

Allows a downdraft cooktop to be placed nearly anywhere in the kitchen using a duct-free conversion kit (not included). This filters and recirculates the air without running ductwork, ideal for kitchens with installation restrictions or ducting limitations.

Image Feature

Downdraft Ventilation

Integrates the ventilation system into the cooking surface so that a separate hood is not needed. Smoke and odors can be removed and taken outside or filtered and recirculated inside. A duct-free kit is available for purchase separately.

Image Feature

Full-Width Cast-Iron Grates

Enhance the beautiful look of the cooktop and allow easy movement of cookware around the entire cooking surface.

15K BTU Professional Burner Reaches the high temperatures required to quickly get liquids to a boil and for high-temperature cooking techniques including getting a great sear on meat.

17K BTU Professional Burner Provides the ability to use high-temperature cooking methods such as searing, stir-frying, and wok cooking as well as low temperatures suitable for simmering.

3-Speed Fan Control Can be precisely matched to cooking needs, effectively removing steam, grease, and odors from the air.

300 CFM Exhaust Rating Handles the venting requirements of high temperature cooking techniques like pan searing and stir-frying.

5K BTU Even-Heat™ Simmer Burner A diffuser plate allows more control of the flame at the lowest setting, for more precise simmering and melting.

Convertible to Duct-Free Ventilation Allows a downdraft cooktop to be placed nearly anywhere in the kitchen using a duct-free conversion kit (not included). This filters and recirculates the air without running ductwork, ideal for kitchens with installation restrictions or ducting limitations.

Downdraft Ventilation Integrates the ventilation system into the cooking surface so that a separate hood is not needed. Smoke and odors can be removed and taken outside or filtered and recirculated inside. A duct-free kit is available for purchase separately.

Electronic Ignition and Automatic Re-Ignition Lights burners with an electric spark instead of a pilot light. For more reliable performance, burners are relit if the flame is blown out.

Full-Width Cast-Iron Grates Enhance the beautiful look of the cooktop and allow easy movement of cookware around the entire cooking surface.

LP Conversion Kit Allows you to convert the cooktop so it can be used with LP gas.

Melt Cap Melt chocolate or butter, simmer delicate sauces, or poach eggs on a low-power burner, thanks to a wider burner cap that shields and diffuses the flame to produce a gentler, low-power heat.

Stainless Steel Knobs Enhance the look of the cooktop surface with sturdy construction that adds to their premium feel.

Features

  • 15K BTU Burner reaches temperatures needed for searing and quick boiling
  • 17K BTU burner allows high temperatures for searing as well as low simmer
  • 3-speed fan control can be adjusted to cooking needs
  • 300 CFM meets the venting needs of even high-heat searing and stir-frying
  • Burner with a diffuser plate for precise simmering and melting
  • Vent kit to filter and recirculate air inside, allowing flexible placement
  • Downdraft ventilation captures smoke/odors at the surface
  • Lights burners with an electric spark and relights them if flame goes out
  • Full-width grates create a beautiful look and easy movement of cookware
  • LP Conversion Kit (not included) allows use cooktop with LP gas
  • Produce low heat for melting with a wider burner cap
  • Stainless steel knobs add a premium feel with their sturdy construction
Certifications
Ada Compliant No
Prop65 CA
Ul Yes
Controls
Control Location Right Side
Control Type Knobs
Infinite Heat Controls Yes
Cooktop Details
Cooktop Surface Color Color Coordinated
Cooktop Surface Material Stainless Steel
Digital Display No
Heating Element On Indicator Light No
Hot Surface Indicator Light No
Ignition Type Flame-Sensing™ Re-ignition
Number of Open Bays N/A
Details
Automatic Pan Detection No
Fuel Type Gas
Installs Over Built-in Oven No
Lp Convertible Yes
Number of Vent Speeds 3
Power Outage Compatible Yes
Dimensions
Product Height 18.4375
Cutout Depth 19.938
Carton Height 23.78
Gross Weight 97
Carton Depth 26.38
Carton Width 41.5
Cutout Width 34.75
Product Depth 21.5
Net Weight 92
Product Width 36.0
Electrical
Power Cord Included Yes
Element/burner Details
Center Front Element-burner Power 15,000 BTU
Center Front Element-burner Type Sealed Burner
Center Rear Element-burner Power 12,500 BTU
Center Rear Element-burner Type Sealed Burner
Cooktop Element Style Sealed Burner
Cooktop Type Downdraft
Left Front Element-burner Power 10000 BTU
Left Front Element-burner Type Burner
Left Rear Element-burner Power 5,000 BTU
Left Rear Element-burner Type Even-Heat™
Number of Cooking Element-burners 5
Power Boost No
Right Rear Element-burner Power 17,000 BTU
Right Rear Element-burner Type Burner
Exterior Details
Knob Color Stainless Steel
Knob Type Metal
General
Cooktop Features Downdraft Ventilation; Even-Heat Melt Burner
Cutout Depth (fract) 19 15/16"
Cutout Depth (metric) 50.64
Cutout Width (fract) 34 3/4"
Cutout Width (metric) 88.27
Grate Details
Grate Details Cast Iron Grates; Continuous; Matte Finish
Number of Grates 3
Ventilation Details
Cfm Motor Class 300
Downdraft Vent Yes

Quick Specs


  • Appearance

  • Type: Cooktop
  • Style: Built In
  • Fuel: Gas

  • Dimensions

  • Width: 36"
  • Height: 18.4375"
  • Depth: 21.5"

  • Size

  • Nominal Width: 36"

  • Features

  • Energy Star Rated: No
  • Downdraft Ventilation: Yes
  • Hood Recommended: No

  • Cooktop Features

  • Dual Fuel: No
  • Burner Type: Sealed
  • WiFi Connected: No

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

4.4 out of 5

84% of reviewers recommend this product.

4 Stars

design is good

Marylander 6/22/2026

Design is good. One thing to improve is the (x14?) screws used on the sides that holds the cook top together - it uses hex headed Philips screws. i wish the screws could be more flush mounted so that the cook top could more easily slide into the table top - or have the screw heads be more rounded/beveled to provide a smooth, low-profile finish. The table top was cut exactly to fit 36" and so sliding this new cook top in was much harder than needed to be.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

2 Stars

actual burners work wonderfully...but

Laxmom27 4/19/2026

three years in and one of the rings at the base of a knob is completely loose and unattached. It just swings around now. Yes, I clean it a lot because the dirt and oil gathers there. This is just cheap design.
Originally posted on Kitchenaid.com

No, I do not recommend this product

3 Stars

Okay stove

Cant clean the tray 3/13/2026

The stove is ok - came installed with the house. Only used the exhaust fan once. Apparently theres a grease filter that is supposed to be used but theres no options to buy it on the kitchenaid site which is awesome and no way to lift the filter support tray out. Also no videos on how to clean the dumb thing.
Originally posted on Kitchenaid.com

No, I do not recommend this product

5 Stars

Easy install works fantastic

Whiskerbuiscut 3/4/2026

Works very well, only thing I wish was that the knobs controlled the flame a little bit more. Basically only a High and low, not much medium
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

KitchenAid is The BEST

Cole World 2/25/2026

We purchased this product for our palace and could not be more pleased with the quality, Innovations, and performance of this product. It fits perfectly in the space that previously had a cooktop. The QUEEN loves cooking on it.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Big on top, but fits a smaller space

DW in Texas 2/20/2026

Its really difficult to find a down draft cooktop. And when your prior one was 34", you think you're limited. As it turns out, our cut-out was large enough (with little adjustment) and the KitchenAid cooktop it in. the burners work great and the grates are heavy, but lift easily -- which allows for easy cleaning.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Cooktop

JayHanLip 2/18/2026

No issues , all is good, it is working out well, thank you
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

3 Stars

Works as expected but appearance is not quality

jhanjo 2/14/2026

I've had this cooktop for just over 1 year. While it functions as expected and there have been no mechanical or electrical problems, I find the quality of appearance to be unsatisfactory. The labels or markings around the burner knobs are fading or have disappeared even though no harsh chemicals were used during cleaning. On one of the burner knob locations the adhesive on the trim piece under the knob has failed so that the trim piece is completely loose. Spills from cooking are difficult to clean without using something abrasive and anything abrasive will scratch the stainless steel so be aware!
Originally posted on Kitchenaid.com

No, I do not recommend this product

Customer Provided Photos

Customer Provided Photos
4 Stars

Burner layout

Cook#2 1/8/2026

The two larger burners should not be front and back of each other using the same grate. Large pots/skillets won't fit to enable the use of both burners at the same time. Not sure if the burners would be far enough apart if side-by-side. This is not referring to the single largest burner.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

3 Stars

Disappointed

Drop in 1/6/2026

I am disappointed in the workmanship of The down draft feature of this stove top. I have cut my hand several time wiping the down draft spot of this stove. There is a very sharp piece of metal almost like raw sheet metal inside the area. There needs to be some finishing of that it is dangerous it cut the top of my hand by a vein which took a very long time to stop. Also the filter screen just sits in the hole !!!!!!! There is no bracket s to hold it in place it just flops around in there!!!!! Did this unit not get finished during production???? Its installed and I'm trying to figure out a way of fixing the sharp metal so I don't sever my fingers off. ( yes its that sharp)
Originally posted on Kitchenaid.com

No, I do not recommend this product

Customer Provided Photos

Customer Provided Photos

 Incentivized Review

4 Stars

Great Cooktop with One Flaw

Crains 1/1/2026

This cooktop is very good overall. The automatic ignitors, quality, grates and burners work very well and we are very happy with it. However, the downdraft motor is loud and only has one speed when it's supposed to have three.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Very nice cook top

KimieK 12/11/2025

Just got this and I love cooking on it. Cleaning isn™€™t as easy as I hoped but it™€™s so much better than when I had before.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Cooking

Dishwash dad 1 12/9/2025

Recently installed our new cooktop. It works better than expected. The knobs are in a great location and the downdraft is very convenient
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

2 Stars

Poor design and unattractive look

OC kids 12/2/2025

It looks ugly compared to my previous GE Monogram unit. Placing the downdraft intake next to and on the level with a big burner was a stupid idea. It sucks the flame toward downdraft making that burner practically unusable. Monogram had it sufficiently elevated.
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

5 Stars

Love my new cooktop

TheresaEG 11/29/2025

Five burner gas down draft is a perfect fit for my kitchen and is wonderful to use. My only question is around the black cast-iron grates. Sometimes it looks like they have rust marks on them and I™€™m not quite sure how to clean them properly to make sure this does not occur.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

2 Stars

Gas Cooktop works fine, but vent pulls flame & dis

CoomingWithGas 11/20/2025

When using the down-draft vent, it pulls the gas flame towards the vent, and your pan cooks primarily on the vent side
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

5 Stars

Move Cooking Space!

James64 10/25/2025

Love the larger cook top with 5 burners. Exhaust fan stronger than I had before from an older different brand.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Great features

Kings pub 10/16/2025

Looks beautiful Much more energy than the old one And fits better
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Looks so professional

Mjamess 10/1/2025

I love this 5 burner cooktop. I am looking forward to the holidays to really test it out!!
Originally posted on Kitchenaid.com

Yes, I recommend this product

Customer Provided Photos

Customer Provided Photos

 Incentivized Review

5 Stars

love the extra burner

mrmike 9/25/2025

love it! looks great in my kitchen. love the extra burner.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

4 Stars

Beautiful Cooktop Came Without One Burner

Janeybw3 9/12/2025

This is a beautiful cooktop which works well. The downdraft is powerful and easy to use without being too loud. It it easy to clean. I gave it 4 stars because it came missing one of the burner spreaders. Seems like an easy fix, but every time you call KitchenAid you are on hold for at least 20-30 minutes before speaking to a person. The first person I spoke with quickly transferred me to someone who asked me the location of the burner and sent out the part. It took about 3 weeks to arrive and then it was not the correct part. Another phone call lasting well over an hour ended with the KitchenAid customer service person unable to send out another part because they should not have sent the first and they did not have a spec sheet which was accurate for this model. I had to set up a warranty service call and give up my time to be here for a service technician to come and verify that the part was, indeed, missing. The tech even had trouble figuring out the correct part to order because the specs are, as already mentioned, incorrect for this model. At this point I am again awaiting the missing part in the mail. Hopefully it will be correct. I do not want to have to call them again and waste more time on the phone and for a technician to come a second time.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

4 Stars

Exactly what I needed

Periwinkle 58 9/8/2025

I bought this cook top with a downdraft exhaust fan five years ago it works great. I would have given it 5 stars but the control lettering on the cook top is or has worn off.
Originally posted on Kitchenaid.com

Yes, I recommend this product

5 Stars

Love everything about it!

Vicki's opinion 9/5/2025

Switched back to gas after 20 years, I absolutely love this cooktop! Down draft and 5th curare a plus.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

great looking and functional

BlackZ06 8/12/2025

Purchased this to replace my previous cooktop, which had a downflow vent behind it and controls located under the cabinet. This new model is a major upgrade™€"it looks fantastic with my new countertops, and I couldn™€™t be happier with the result!
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Works well, easy to clean

Mikoula 8/10/2025

We love our new cooktop! It works well and is easy to clean.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

4 Stars

Great Cooktop

Tracy P. 8/2/2025

I bought this a month ago so it hadn™€™t been very long but so far I love it. The 5 burners come on nice and high. Fire cooks evenly. Easy to clean. Downdraft is really strong and suck out the smells, but it is really loud. Hard to hear my Tv over the loud downdraft. The other thing that I am trying to get used to is the 4 burners are closer than what I™€™m used to having had for burners that were much farther apart. I have to arrange the handles on the pots and pans just right when I™€™m using more than one burner.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Great features!

mommieschu 8/2/2025

Such an improvement over our previous cooktop. Great controls and very nice looking. Love the variable speed fan. Easy to clean.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

36™€ 5 burner gas cooktop with downdraft

Jan76 7/30/2025

Purchased/installed 4 years ago. Never any issues. Still in great condition.
Originally posted on Kitchenaid.com

Yes, I recommend this product

4 Stars

Good overall cooktop

km28117 7/24/2025

I had this installed about 3 weeks ago and overall I'm satisfied with my purchase, The grates are so big and heavy that they make the cooktop look so much larger than in the pictures. The grates make it look so well built, but the burners feel chintzy, I really like the different size burners and the layout of the knobs is very intuitive, My biggest complaint is that the cooktop is hard to keep clean. Even if I only use one pan I have to wipe it down. It shows everything!
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Great Cooktop

SSM96 7/18/2025

Looks great and works great! Downdraft is amazing!
Originally posted on Kitchenaid.com

Yes, I recommend this product

5 Stars

Professional look and performance.

Oz06 7/5/2025

We purchased the cooktop as part of a comprehensive kitchen renovation. We were limited in choices as we were replacing a downdraft electric cooktop. After shopping for a while, we felt the Kitchenaid represented the best bang for the buck. Since installation, we couldn™€™t be more pleased. The product looks and performs great. We really like the multi speed downdraft fan, the varied size of the burners and the contiguous grates to accommodate larger cooking vessels. The only minor issue was the fan worked almost too good. On the smaller burners, we have to wait until lit before turning the fan on as it can interfere with the lighting of the burner.
Originally posted on Kitchenaid.com

Yes, I recommend this product

Customer Provided Photos

Customer Provided Photos

 Incentivized Review

1 Stars

Disappointed

Lyn* 6/26/2025

I am so disappointed in this product. It cooks fine, but the clean up of spills is a nightmare. The very first time I used the cooktop, I made tomato sauce. I have made tomato sauce on many stainless steel cooktops for many years and never had a problem. When I went to clean up the spills, the sauce had discolored the cooktop. I immediately contacted the appliance store. Totally dissatisfied as their response was a whole littany of how tomatoes are acidic. Seriously? In addition, even spills of water are difficult to clean up without marking or streaking.
Originally posted on Kitchenaid.com

No, I do not recommend this product

Customer Provided Photos

Customer Provided Photos

 Incentivized Review

1 Stars

Gas downdraft cooktop issues

LateonArrival 6/12/2025

I purchased the gas cooktop in December 2024. It was on back-order until March 2025. When it finally arrived there were no burner caps in the box. Gas stoves won't work without the burner caps. It was another 2 weeks or so until the caps arrived. The stove was installed professionally by the retailer. This is a vacation home and I was at my other home when it was installed. When I came back I found that there are serious issues with the cooktop. The burners spark continuously when the right burner is turned on. The flame of 2 of the 5 burners do not adjust properly. The retailer told me that a replacement was not possible and I needed to contact the KitchenAid warranty department. They only schedule repairs 2 weeks in advance. Difficult for me since I am not there very often. I am still waiting for it to be repaired.
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

5 Stars

very happy

CathyRI 5/31/2025

We bought kitchen appliances a bit ago and are very pleased with the cooktop. Water boils faster than our last cooktop and I am enjoying the 5 burners and the various sizes of them.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

2 Stars

Bad service

Markfrompdx 5/30/2025

We bought the stove top 4 weeks ago. It was missing a gas diffuser. So we could use 4 but not 5 burners. NW Natural put in an order to get the part. Customer Service said they would get us the part in 2 weeks. We got a part which was for something else. We told NW Natural and they asked me to send a pic of our stove they sold us and the burner that was missing. We did. Received email that correct part would be sent-again telling us it would be another 2 weeks. Part came today. Unbelievable, part was not right. I am so frustrated.
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

3 Stars

OK, but some flaws.

Dennis99 5/25/2025

I've been cooking with this cooktop for about a week and am pleased with the operation so far. My rating is based upon two problems. The power connector for the downdraft fan came with a broken connection and I had to pay my contractor to make it work. Second, the grease filter on the downdraft is a little too short to cover the entire exhaust vent. This seems like a design flaw.
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

5 Stars

Great Gas cooktop

Sazzi 5/9/2025

I bought it a few months ago and love it. I cook a lot more now. I like that there are different sizes heads that allow me the high or low heat appropriate for what I cook.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Great cooktop

Aune10 5/3/2025

Love my new cooktop! Very easy to clean and aesthetically pleasing.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

3 Stars

Features are ok. Note exceptions listed in review

RG64 4/28/2025

I bought this almost 3 years ago. I like the product except for: the chrome trim scratches easily and cooking slows down when the fan is on
Originally posted on Kitchenaid.com

No, I do not recommend this product

3 Stars

Igniter broken

Cinmarr 4/23/2025

I bought this cooktop a year ago and just had it installed recently due to a kitchen remodel. Once installed the two left burners will not ignite. They do not ™€œclick™€ when the knob is turned on. Luckily I purchased an extended warrantee and it is covered. I™€™m not sure how it would have been handled if I had not purchased this warrantee.
Originally posted on Kitchenaid.com

No, I do not recommend this product

5 Stars

Solid performer, some minor issues

DD Cooktop 4/22/2025

bought this to replace the "came with the home" cook top that was there. Wanted downdraft because, again, that's what was there, overall happy with the product, would prefer induction and a hood, but no space for a hood in our kitchen without blocking the window.
Originally posted on Kitchenaid.com

Yes, I recommend this product

4 Stars

Very nice stovetop

Glanz 3/27/2025

I put this stove in a month ago and am so happy with it. I love the downdraft! We encountered a problem a few days ago with the lower left igniter. It does not click at all. I've contacted the warranty department and they are sending someone to look at it tomorrow. Overall, I'm extremely happy with this stove.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Looks good and fast

Calvin Kline 3/19/2025

Originally posted on Kitchenaid.com

Yes, I recommend this product

Customer Provided Photos

Customer Provided Photos

 Incentivized Review

5 Stars

So nice looking and cooking on it is a pleasure.

betty 1947 3/17/2025

LOVE, LOVE IT. So easy to cook on and easy to keep clean. Very well made, so easy to regulate the burners also, Love the 5 burners too
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

3 Stars

nice product. poor customer service

onionjim 2/28/2025

The rating given to this product reflects a low grade for customer service and a high mark for the product. According to the installation instructions, the regulator included with the unit was required for installation. This part was missing from the carton, so the installation could not be completed. There was no customer service available on weekends (when I first tried to contact them) and limited hours on weekdays. When contact was finally made, the representative stated the part was in-stock and immediately placed an order. It did not ship for almost two weeks. After two and a half weeks, the part was received and installed. There was absolutely no sense of urgency from Whirlpool to fix a problem they created and resulted in a supposedly premium product sitting around for two and a half weeks. A premium product should have premium customer service. Not the case for this cooktop. It is a good looking product and was easy to setup and install, once all parts were received. It has a thoughtful ergonomic design and nice feature set. It lights quickly and easily from a logically arranged control panel. The grill surface forms a contiguous plane across almost the entire cooktop, which I like. I also like the assortment of burner sizes so they can be optimized for the need. Downdraft designs generally have an issue pirating heat from adjacent burners. This product has a relatively tall cast iron barrier around the vent opening, so has reduced this problem. The cooktop is far easier to clean than its predecessor, but the stainless steel seems very easy to scratch.
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

5 Stars

Great cooktop!

acb321 2/25/2025

This is our first KitchenAid stove top and we are very pleased with the quality and overall performance.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Love my Gas Cooktop

Bosco53 2/9/2025

I just got this gas cooktop with my new counter top. I love it. It works perfectly. Glad I didn't go with a induction.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

First time gas user

cookingwithgas101 12/14/2024

Very happy with this unit. This is my first gas cooktop. It has been very easy to use. Cleanup is a breeze.
Originally posted on Kitchenaid.com

Yes, I recommend this product

Customer Provided Photos

Customer Provided Photos

 Incentivized Review

5 Stars

Works Great!!!

bob1328 12/8/2024

When we remolded the kitchen, we went with stainless steel appliances. Our last KitchenAid lasted over 25 years.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

4 Stars

Nice Unit.

Kenh62 11/17/2024

Cooktop is very nice. Love all the burners. Only thing I would change is the knob placement. They are so close together it™€™s hard to clean between them.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

    Customers Also Viewed

    Energy Star Logo
    View Product - 36" Electric Cooktop with 5 Elements and Knob Controls

    36" Electric Cooktop with 5 Elements and Knob Controls

    KitchenAid KCES556HBL

    Product Rating Stars   3.9

    Our Price $1,721.99

    See Details
    Energy Star Logo
    View Product - 36" Electric Downdraft Cooktop with 5 Elements

    36" Electric Downdraft Cooktop with 5 Elements

    KitchenAid KCED606GBL

    Product Rating Stars   4.0

    Our Price $2,554.99

    See Details
    View Product - KitchenAid® 48'' 6-Burner Commercial-Style Gas Rangetop with Griddle

    KitchenAid® 48'' 6-Burner Commercial-Style Gas Rangetop with Griddle

    KitchenAid KCGC558JSS

    Product Rating Stars   3.7

    Our Price $5,054.99

    See Details
    View Product - 30-Inch 5 Burner Gas Double Oven Convection Range

    30-Inch 5 Burner Gas Double Oven Convection Range

    KitchenAid KFGD500EBS

    Product Rating Stars   4.0

    Our Price $2,666.99

    See Details
    DeWeese